Even though modern mail carriers are incredible (all you have to do is click a button, and stuff shows up at your door), some deliveries won't fit in a shoe box and the back of a postal truck.
Many of our products are heavy yet delicate. Our dependable freight carriers quickly deliver even the heaviest items to the curbside when orders are big enough for pallet shipping.
We've outlined all the crucial information here to make the significant drop-off simple and quick because freight delivery is different from the typical shipping process.
We advise printing our helpful freight delivery checklist to have a practical step-by-step manual on delivery day. Contact us at info@thegreenhousepros.com if you need any assistance with your freight shipment or have a few questions you would like answered.
5 Easy Steps to a Successful Freight Delivery
Your Go-To Guide for Freight Shipping
You will receive a shipping confirmation email as soon as your order leaves one of our warehouses, outlining the shipping procedure based on your carrier and including a link to the order status page where you can track your order. Most carriers will only give you a tracking number and an estimated delivery date, though a few may call you to arrange a precise delivery window.
2. Prepare for Curbside Delivery
You are responsible for moving your freight shipment up your driveway and into your home or backyard. It will arrive on a pallet or pallets, and your freight driver will leave all pallets at the curb at the end of your driveway. You'll need assistance moving your shipment into the backyard because shipments will only be brought as far as the curb. We advise keeping two helpers on call. Drivers are not insured to enter your property.
3. Be There on Delivery Day
To sign the delivery receipt given by the driver, you must physically be present at the designated delivery during the agreed-upon drop-off window, even if your carrier has called to schedule a delivery appointment (most do not). Even if no appointment was made, you should still be present to inspect your shipment and decide whether or not to accept delivery.
4. Inspect Your Pallet and Accept (or Refuse) Your Shipment
You must notify The Greenhouse Pros of any damage to your items within five calendar days of the delivery date, per their damage policy. Please carefully review your package for any dents, tears, or other damage. Please make a note of any problems on your receipt before signing it. You can reject your delivery if you notice damages. Even if only one or two items are damaged, you must refuse delivery of the entire pallet. No worries if you are not home at the time; contact us within five days to report any damage or problems. Notifying us within five days of delivery expedites the replacement process.
5. Unpack & Verify Order Accuracy
Please move the shipment from the curb and open your item(s) if it looks in good condition. Unpack everything to make sure everything is there and undamaged because smaller items might be packed inside larger ones. If there are any issues with your shipment, such as an incomplete order or damaged goods, you have five calendar days from delivery to contact us. Email or call us as soon as possible if you decide not to accept the delivery.
Common Questions about Freight Delivery
Although we've gone over the essentials of freight delivery, some aspects of the procedure can be challenging to comprehend. Therefore, we've compiled a list of frequently asked questions covering everything from scheduling your delivery to how you should handle damaged packages to make sure you're always aware of the situation. Have a question that still needs to be addressed here? Contact our professionals at info@thegreenhousepros.com.
How do I know if my shipment is being delivered by freight?
After placing your order, watch for your shipping confirmation email because it will include the delivery method. Of course, you can always call us if you believe there will be a freight delivery involved; we're working on ways to notify you sooner.
When will the freight carrier call me to schedule a delivery?
Typically, freight carriers won't call you before delivery. However, some delivery services may contact you as a courtesy to schedule a delivery. When your order gets to a local facility of a freight company, the carrier may call to schedule this with you. Therefore, it is essential that you provide the best phone number to reach you when placing an order with us. The freight company will call that number, and you don't want the delivery process slowed down because the carrier can't get through to you. Decide on a delivery window (which can last between 4 and 8 hours), mark it on your calendar so you remember it, and plan to be there.
Do I need to be home to accept the delivery?
If the carrier calls you to schedule your delivery, you only need to be there to accept your shipment. To confirm delivery, the freight driver will give you a receipt you must sign (unless you reject the delivery due to package damage; see below for more information). You do not need to be home to receive your delivery if they did not call to schedule it, but we still advise you to be there to check it out and move it from the curb.
Will the driver help me move the pallet to my backyard?
No, all truck drivers will only make curbside deliveries. Their liability insurance does not cover the inside of your property. Although the liftgates on their semi-trucks are used to unload the goods, it is ultimately your responsibility to drive the shipment up your driveway and into your house or backyard. To help you when your delivery arrives, we advise having at least two helpers close by. You'll appreciate the assistance because items only ship via freight when they are too big or heavy to be delivered by a regular courier.
What do I need to do when my shipment arrives?
Upon delivery, look over the pallet and packaging for any issues. Spend some time checking for any dents or tears. You have two choices after carefully inspecting your shipment: either refuse the delivery if there is excessive damage or make a note of any minor damage on the receipt before signing to accept the delivery. Please only refuse the delivery if several items are damaged, but call us immediately if anything is damaged.
Be aware that sometimes smaller items are shipped inside larger ones, giving the impression that your order isn't complete. Please unpack each item completely before calling to report any missing parts. If you check your shipment and find any problems after you do so, don't worry if the driver is not there. Any problems should be reported to info@thegreenhousepros.com within five calendar days.
What should I do as soon as the driver leaves?
- Grab the packing list inside your packages after carefully removing the shrink wrap.
- To ensure your order is complete, cross-reference the model number of each item with the packing list. The box's exterior or a UPC sticker attached to the box will be printed with the model numbers. Make sure to completely unpack each component because some items might be packed inside of others. Carefully open the boxes and inspect each item to check for physical damage. Verify all of the moving parts, including the hinges, knobs, arms, legs, and feet.
- Call us as soon as you can if there are any issues with damages or missing items. After accepting the delivery, you have five calendar days to report any issues, but we want to take care of you immediately.
What should I do if my shipment is damaged?
Before calling us:
- Note any obvious damage on the receipt, such as a tear in the shrink wrap, that can be seen on the packaging itself. If there are several damaged items in the shipment, you can refuse the delivery.
- Unpack each item completely and check it for physical damage as well.
- If you notice any scratches or dents on the items themselves, take pictures and notify us by e-mail at info@thegreenhousepros.com immediately.
How long do I have to notify The Greenhouse Pros about an issue with my shipment?
You must report any damages or other issues with your order within five calendar days of delivery. Please include photos of the damage (including the boxes) to info@thegreenhousepros.com.
What happens if the carrier misses the scheduled delivery window?
We know how frustrating it can be to plan a day off work and round up some friends to help, only for the delivery window to pass with no sign of your shipment. If that happens, kindly call us immediately so we can assist you in rescheduling a delivery time and inform the freight company about the missed appointment. Of course, we'll always set up whatever works best for you, but we may also look into alternatives like a terminal pickup.
Are there places freight companies won't deliver to?
Freight carriers usually make deliveries in semi-trucks, which cannot navigate narrow, dead-end, or obstructed streets. If your residence is in such a location, please let us know at the time of your order, and we'll work with you to find a solution. For example, we may arrange a terminal pickup, allow for a change of address, hire movers to assist with delivery, or find a carrier with a truck small enough to reach your residence.
Have any other questions? Get in touch with our experts at info@thegreenhousepros.com.
Welcome to our Freight Shipping Help Page, a comprehensive resource designed to guide you through the complexities of freight shipping. Whether you are a seasoned shipper or a beginner, here, you will find all the information required to make your shipping process seamless and hassle-free.
We understand that freight shipping can be complex and overwhelming, especially if you're not familiar with the rules and regulations. Regardless of the load, whether it's pallets, drums, or large items, our help page is designed to educate you about the various factors involved in freight shipping, from packing and labeling to pricing and tracking your shipment.
Learn how to properly pack your freight, understand the role of freight classes, learn about the different documents involved like the bill of lading, and how to manage the logistics step by step. Our help page also provides information on what to do in case of freight damage and how to file a claim if need be.
Our Freight Shipping Help Page is more than just a source of information. It's an interactive platform where you can clarify doubts, gain insights, find resources, and connect with experts. We stay updated with the latest rules and regulations, industry trends, and best practices to provide you with up-to-date and accurate information. With our help page, better manage your freight shipping and help your business grow.
Welcome to our Freight Shipping Help Page. Here, we aim to make all your freight shipping needs simpler and faster. From choosing the right option for your goods to understanding the shipping rates and policies, our guide is designed to assist you at every step.
Freight shipping can be a complex process, especially when you need to decide among various options available. To save you the hassle, we’ve tried to include all necessary information about freight shipping. Whether you're a new startup looking to understand the procedures or an established business planning to expand, our help page will provide you with the insights required.
Dependable, cost-effective and secure shipping options are vital to businesses. We offer multiple options to suit your needs. Ocean freight is economical for large and heavy shipments, while Airfreight provides quicker delivery. There are also Seafreight and Trucking services that offer different benefits depending on your business's unique needs. Consult our Freight Shipping Help Page to understand which option could be the most beneficial for your business.
Our guide also breaks down the freight shipping costs. Shipping rates often vary depending on weight, size, destination, and the type of goods. Understanding these costs is essential to optimise your shipping processes, potentially saving your business money. We walk you through all of these options on our Freight Shipping Help Page.
To conclude, freight shipping need not be a perplexing procedure. With the right knowledge, you can ensure smooth operations and enhance customer satisfaction. Browse through our Freight Shipping Help Page for more information. Remember, the right shipping decisions can significantly impact your business’s bottom line.
Freight Shipping can seem complex, especially if you're new to it. That's why we've created this comprehensive help page to guide you each step of the way, from choosing the right freight service to tracking your shipment.
Choosing the right freight shipping service can significantly influence the success of your business operations. When it comes to the delivery of goods, whether domestic or international, freight shipping is often the go-to choice due to its cost-effectiveness and efficiency. However, navigating the world of freight shipping can be an overwhelming process, especially for those who are new to it.
Our Freight Shipping Help Page aims to demystify the freight shipping process. We cover various topics such as the different types of freight shipping services, how to prepare your shipment, how to track your shipment, and what to do if a problem arises. We guide you through the process by answering some of the most common questions that arise when dealing with freight shipping.
With the Freight Shipping Help Page, we hope to provide a valuable and reliable resource that can assist individuals and businesses with their freight shipping needs. It's our mission to make freight shipping as simple and straightforward as possible, which is why we welcome feedback and provide an open channel for inquiries.
Get started by navigating our helpful sections or use the search feature to find exactly what you need. For more detailed queries, feel free to reach out to us directly.